• Can I cut the USB cable to use?

Answer：Yes. Can be cut, then you will get a small badusb stick, which is smaller than the average U disk, and is still IP67 waterproof, while Bluetooth and magnetic induction trigger function is not affected.

  • What if I always fail when uploading firmware?

Answer：If it fails repeatedly multiple times, try not using the HUB or not using the front USB operation.

  • What should I do if the computer does not respond after remote triggering with the remote control?

Answer：There is a few possibilites:

a. The inserted computer system is different, and the recognition time is different. When the W7 system is inserted for the first time, it takes more than 5 seconds to install, and the characters output during this time will be ignored. Please increase the delay as appropriate.

b. Remote control failure. How to troubleshoot the remote control: Turn on the power, plug in the ninja cable, press the remote control to see if the button will flash, and link the ninja cable. If it is damaged, please contact the supplier for replacement.

c. USBninjaCable failure. How to troubleshoot the ninja cable receiver: Use the Android phone to download the remote APP, test the distance and the connection. If it is damaged, please contact the supplier for replacement.

d. Whether the data cable is plugged in at the same time to charge. Some computer USB ports are unstable when the current and voltage are charged, and will cause some interference, which will affect the use of USBninja. Please remove the phone and test again.

e. Whether there are high-power RF interference sources nearby, such as walkie-talkies, high-power radios, fluorescent lights, and turned-on microwave ovens, can seriously interfere with Bluetooth communication. You can change a place to test.

  • At the beginning, the remote control is working well. What should I do if remote control do not work after a few times?

Answer： After experiment, USBninja Cable is plugged into the USB port of some computers, and when the other end is connected to the mobile phone for charging, it may cause some interference. The buttons should not be pressed frequently and quickly when using the remote control.If so, It is easy to cause the Bluetooth on the receiving end to crash. Replug USBninja Cable to recover.

  • Can the USBninja Cable plug white shell film be peeled off?

Answer：The film on the white casing can be peeled off. The white film is designed to protect the appearance and prevent scratches in the production process.

  • Can the USBninja  switch the keyboard layout?

Answer：Yes,We can choice diffrent keyboard layout.

For example , If you want to switch to Turkish keyboard layout.

Please add this line”#define LAYOUT_TURKISH” before “Include”.

Here is an optional keyboard layout list:

#define LAYOUT_US_ENGLISH

#define LAYOUT_CANADIAN_FRENCH

#define LAYOUT_CANADIAN_MULTILINGUAL

#define LAYOUT_DANISH

#define LAYOUT_FINNISH

#define LAYOUT_FRENCH

#define LAYOUT_FRENCH_BELGIAN

#define LAYOUT_FRENCH_SWISS

#define LAYOUT_GERMAN

#define LAYOUT_GERMAN_MAC

#define LAYOUT_GERMAN_SWISS

#define LAYOUT_ICELANDIC

#define LAYOUT_IRISH

#define LAYOUT_ITALIAN

#define LAYOUT_NORWEGIAN

#define LAYOUT_PORTUGUESE

#define LAYOUT_PORTUGUESE_BRAZILIAN

#define LAYOUT_SPANISH

#define LAYOUT_SPANISH_LATIN_AMERICA

#define LAYOUT_SWEDISH

#define LAYOUT_TURKISH

#define LAYOUT_UNITED_KINGDOM

#define LAYOUT_US_INTERNATIONAL